Note: Email Address Update ecoperiodsinfo@gmail.com for all queries!

Shipping & Returns

ECO PERIODS ships to all major North American & European countries as well Australia and New Zealand.

HOW LONG IS THE SHIPPING TIME?
Average transit times to the United States
7 - 21 Business days
Average transit times to International:
12 - 21 Business days

** Shipping time excludes clearance/customs delays (if applicable)
Important Note: Few remote locations where shipping service is not available the order will be shipped from our International warehouse located in China.

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 4 business days during peak periods.

WHAT PAYMENTS METHOD DO YOU ACCEPT?
We accept Paypal and all major credit cards, such as VISA, Mastercard, AMEX.

I NEED TO CHANGE OR CANCEL SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us.

HOW DO I RETURN AN ITEM?
If you are not satisfied with your purchase and wish to return an item, please let us know within 30 days from receiving your order. Any brand new product can be returned for a full refund. Please contact us  with your order number as well as the reason for your return; they will schedule the return and provide you with the necessary information to move forward. Note, shipping charges are non-refundable.

MY ITEM ARRIVED DAMAGED?
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

HOW LONG IS THE RETURN PROCESS AND WHEN WILL I RECEIVE MY REFUND?
Processing returns may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed. 
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-7 business days of receiving the returned item or cancellation request